tl;dr:In the early stages of Charity's business when the founding team was still establishing the core business, bringing remote workers into brainstorming sessions didn't work. She learnt that remote workers require more structure & clear remits, which can only be provided once a business has a degree of focus.
tl;dr:Engineering productivity is hampered by outside management requesting features, shifting priorities, etc... SLOs are the "abstraction layer" for those trying to interact or collaborate with your team. Charity runs through how this works.
tl;dr: Two instances where the author endured emotional pain in her job - public speaking and transitioning from a CTO to CEO. In the former, she overcome the pain of public speaking by powering through it. This never worked for the second. As a result, she notes the importance of pain as a teacher and understanding the situations where you can lean into it.