/Kim Scott

Creating A Culture Of Listening tl;dr: Kim contrasts (1) Quiet listening: listening with periods of silence to encourage others to talk with (1) Loud listening: saying things to prompt a reaction from others and have them challenge you. Whether through quiet or loud listening, leaders must create an environment where everyone's ideas are heard, debated, and tested. Embrace diverse perspectives, empower employees to contribute, and establish systems for generating ideas and addressing concerns.

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