tl;dr:“To help you figure out when you’re being a good partner rather than slipping into micromanagement or absentee management, I’ve developed a simple chart. I hope it will help you better partner with the people who report to you.”
tl;dr:Kim contrasts (1) Quiet listening: listening with periods of silence to encourage others to talk with (1) Loud listening: saying things to prompt a reaction from others and have them challenge you. Whether through quiet or loud listening, leaders must create an environment where everyone's ideas are heard, debated, and tested. Embrace diverse perspectives, empower employees to contribute, and establish systems for generating ideas and addressing concerns.