/Claire Lew

9 Questions to Ask When You Start to Notice Underperformance tl;dr: “If we truly care about our team members, it’s essential to speak up compassionately when we notice changes. We’re not rocking the boat — we’re ensuring it’s still headed in the right direction. The sooner you discuss these concerns, the better. Addressing performance early gives them a genuine chance to correct course, which may be the most compassionate act of all.”

featured in #623


The 5 Most Difficult Employees (And How To Actually Handle Them) tl;dr: Claire shares the five most challenging employee archetypes she’s encountered, and the specific strategies that can help you lead them successfully: (1) The Entitled Veteran. (2) The Passive Resister. (3) The Brilliant Aggressor. (4) The Perpetual Victim. (5) The Performance Rollercoaster. 

featured in #621


The 5 Most Difficult Employees (And How To Actually Handle Them) tl;dr: Claire shares the five most challenging employee archetypes she’s encountered, and the specific strategies that can help you lead them successfully: (1) The Entitled Veteran. (2) The Passive Resister. (3) The Brilliant Aggressor. (4) The Perpetual Victim. (5) The Performance Rollercoaster. 

featured in #620


What Real Feedback Sounds Like tl;dr: Claire shares 7 of the most common situations where feedback often gets delayed, watered down, or avoided entirely. For each, she shares the vague or sugarcoated way it usually gets said, and how to communicate what real, respectful feedback actually sounds like instead.

featured in #620


What Real Feedback Sounds Like tl;dr: Claire shares 7 of the most common situations where feedback often gets delayed, watered down, or avoided entirely. For each, she shares the vague or sugarcoated way it usually gets said, and how to communicate what real, respectful feedback actually sounds like instead.

featured in #619


How To Get Good At Strategy tl;dr: “The core of strategy work is always the same: discovering the critical factors in a situation and designing a way of coordinating and focusing actions to deal with those factors.”Strategy is: (1) Identifying the most critical challenge in a situation. (2) Addressing this challenge with some kind of coherent approach. (3) Having coordinating actions focused on overcoming this challenge."

featured in #611


The 10 Biggest Leadership Blindspots Based On 10 Years of Research tl;dr: Claire shares blindspots, self-assessment questions and actions to remedy each. Blindspots are:(1) What our team doesn't know doesn't hurt them. (2) Everyone should share my sense of urgency. (3) As long as my team likes me, they trust me. (4) I don't play favorites with my team. (5) I treat everyone the way that I want to be treated. And more. 

featured in #598


The 5 Most Difficult Employees (And How To Actually Handle Them) tl;dr: Claire shares the five most challenging employee archetypes she’s encountered, and the specific strategies that can help you lead them successfully: (1) The Entitled Veteran. (2) The Passive Resister. (3) The Brilliant Aggressor. (4) The Perpetual Victim. (5) The Performance Rollercoaster. 

featured in #598


The 5 Most Difficult Employees (And How To Actually Handle Them) tl;dr: Claire shares the five most challenging employee archetypes she’s encountered, and the specific strategies that can help you lead them successfully: (1) The Entitled Veteran. (2) The Passive Resister. (3) The Brilliant Aggressor. (4) The Perpetual Victim. (5) The Performance Rollercoaster. 

featured in #597


Daily Stand-up Meeting, Weekly Staff Meeting – Or No Meeting? tl;dr: Organizational knowledge sharing is beneficial to productivity, but sharing is costly and difficult to implement. This guides on the finding the right cadence to share effectively. Click the link in this tweet if paywalled.

featured in #139